Privacy policy

Privacy Policy

Your Privacy Matters

At AUREEP, we are committed to protecting your privacy and ensuring the security of your personal information. As a premium, handcrafted rug brand, trust and transparency are at the heart of everything we do.

Information We Collect

When you interact with our website or place an order, we may collect the following information:

  • Name, email address, phone number, and shipping/billing address
  • Payment information (processed securely via third-party providers; we do not store your full card details)
  • Order history and product preferences
  • Communications with our customer service team

This information is collected only to provide you with the highest level of service and to fulfill your orders.

How We Use Your Information

Your personal data is used solely for purposes including:

  • Processing and delivering your orders
  • Providing customer service and support
  • Sending order updates and relevant communications
  • Improving our products, website, and services
  • Complying with legal obligations

We do not sell, rent, or trade your personal information with third parties for marketing purposes.

Data Security

We implement strict security measures to protect your personal information. All sensitive data, including payment information, is encrypted and processed through secure third-party payment providers.

Your Rights (GDPR Compliance)

As an EU resident, you have the following rights under the General Data Protection Regulation (GDPR):

  • Access to your personal data
  • Correction of inaccurate information
  • Request deletion of your personal data
  • Object to processing or request limitation of processing
  • Data portability

To exercise any of these rights, please contact us at info@aureep.com. We will respond promptly in accordance with GDPR requirements.

Cookies and Tracking

Our website may use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. You may adjust your browser settings to refuse cookies, but some website features may not function correctly.

Third-Party Services

We use trusted third-party services for payment processing, shipping, and analytics. These providers are contractually obligated to protect your data and use it only to perform their services.

Retention of Data

We retain personal information only as long as necessary to provide our services, fulfill legal obligations, and maintain accurate business records.

Contact Us

If you have any questions about our Privacy Policy or how we handle your personal data, please reach out to us at:
info@aureep.com